Product Recall

Dear Valued Customer,

We are writing to tell you that Peekaboo Beans has determined that a potential safety issue exists with four of our Spring 2018 styles. The Bean logo can become detached from the Dark Heather Charcoal fabric, posing a potential choking hazard to children under three years of age. 

After receiving information about a small number of incidents where the Bean logo became detached from certain styles in the Dark Heather Charcoal fabric, we have made the decision, effective immediately, to do a voluntary recall. Although there have been no reports of injuries, the safety of the children wearing our products is our first and utmost concern.

The styles affected are those in the Dark Heather Charcoal fabric from the Spring 2018 Collection in the following sizes: 3/6 months, 6/12 months and 12/18 months, 18/24 months, size 1, size 2 and size 3. The affected products are:

Chill Time Hooded Tee
Dark Heather Charcoal
118-31B319-977
Just Beachy Shorts
Dark Heather Charcoal
118-13B120-977
Coolsie
Dark Heather Charcoal
118-52I803-977
Baby Bean Pants
Dark Heather Charcoal
118-11I101-977

The affected styles have lot number 1117 NOV 2017 on the tags. Products purchased before January 24, 2018, or with a lot number not matching the one above, are not affected by this recall .

Back Ordered Items: 

You may have received a note in a current order letting you know that items from our Spring and Summer collection are currently unavailable for fulfillment. We understand that this has been a frustrating time for you and we would like to sincerely apologize for that.

As part of a quality inspection procedure, Peekaboo Beans made the decision to inspect all of our infant to size 3 styles. As a result of this procedure, all infant to size 3 inventory was removed and temporarily placed on back order.  We would like to apologize for any inconvenience this may have caused you.

The purpose of this product being put on back order was to ensure that no infant or toddler sized products were shipped while we investigated the issue.  We will resume shipping the back ordered styles starting this week except for the four recalled styles. You will notice a small QC stamp on the back of the lot label. This indicates that this product has been quality checked.

What To Do?

Please return all recalled product to Peekaboo Beans and we will offer a replacement of a similar style and value or a full refund.  As noted above, customers are advised to immediately stop using the recalled styles and return them to Peekaboo Beans in exchange for a replacement product of a similar style and value or a full refund. 

For mailing instructions and information on how to receive a shipping label to mail your recalled items to the Playground, please read the "Bean Logo Return Form" below.

Return Procedure:

To receive a replacement product of similar style and value or a full refund, you do not need to call or email, simply fill out the return form below and return it with the product to:

Attn: Bean Logo Recall
170 - 11120 Bridgeport Road
Richmond, BC  V6X 1T2

Click links below to access the recall notice and the return form documents. 

Bean Logo Recall

Bean Logo Return Form

 

Additional information:

We want our valued customers to know that there have been no reports of injuries, and that the safety of the children wearing our products is our first and utmost concern. Please be assured that, as a maker of children's products, safety is our number one priority. 

If you have any questions please contact Peekaboo Beans at 1.855.MYBEANS (692.3267) , which is open Monday through Friday from 8 AM to 4 PM PDT and we will gladly assist you.

Thank you for your understanding,

The Playground